Ongoing Support & Training

• Problem Solved: You need quick fixes for software issues, updates, or minor troubleshooting without an in-person visit.
• What We Do: We securely access your computer remotely (with your explicit permission) to diagnose and resolve software problems, install updates, optimize settings, and answer your questions.
• Benefit: Get fast, convenient solutions to common tech headaches from the comfort of your home, saving you time and travel.
• Price: $95/hour (1-hour minimum, then billed in 30-minute increments, or included in our support plans)
• Need remote help now? Visit our Remote Help page for instructions.

• Problem Solved: Feeling overwhelmed by new technology, wanting to master specific computer skills, or needing patient guidance to get the most out of your devices.
• What We Do: We provide one-on-one, customized, and patient training sessions. Topics can include email management, video conferencing, using specific software, internet safety, or understanding your new smart devices.
• Benefit: Gain confidence and proficiency in using your technology, tailored to your pace and specific learning needs.
• Price: $95/hour (1-hour minimum)

• Problem Solved: You want proactive prevention to avoid future tech issues, ensure continuous optimization, and have reliable support just a call away.
• What We Do: Our recurring service plans offer continuous peace of mind. They include regular system tune-ups, security checks, data backup verification, and priority access to our expert support.
• Benefit: Enjoy worry-free technology with consistently optimized and secured home systems, knowing expert help is always available.
• Price:
  • Basic Plan (Remote Focus): Starting at $35/month
    • Includes: Annual remote tune-up, antivirus check, priority email/phone support for common issues.
  • Standard Plan (Hybrid Support): Starting at $65/month
    • Includes: Basic Plan features + 1 remote session per year, 1 on-site visit per year (up to 1 hour), advanced remote troubleshooting.
  • Premium Plan (Comprehensive Care): Starting at $110/month
    • Includes: Standard Plan features + 2 on-site visits per year (up to 1 hour each), unlimited remote support, proactive monitoring, comprehensive cybersecurity suite.
• (Contact us for a detailed breakdown of each plan's features and to find the perfect fit for your home.)

Invest in continuous support and boost your tech confidence with Home Tech Solutions.

Learn More About Our Plans or Schedule Training: 207-200-5972

• Diagnostic Fee: For on-site troubleshooting that does not lead to a flat-rate service or repair, a diagnostic fee of $75 (which covers the first 30 minutes of assessment) will apply. This fee may be waived if you proceed with a recommended flat-rate service.
• Exclusions: Prices for plans and training do not include the cost of any hardware, software licenses, or significant repairs identified during a health check that fall outside the plan's scope (though plan members may receive discounted labor rates for such work).